Frequently Asked Questions

Additional Product Information?

Quartz and Natural Stone products have remarkable beauty and natural characteristics that make them very hard and durable, they come in a huge array of colors and patterns, and they are easy to maintain, for which they have become the favorite choice for countertops. Slabs may vary in gauging, coloration, shading, markings, thickness, and textures. All these characteristics add to the uniqueness of the stone. Rocky Point Granite (RPG) will not guarantee that all pieces will be consistently uniform. These materials may have fissures that have been filled with an epoxy resin at the quarry or at the fabrication shop. Weak spots and fissures in granite may be more noticeable and additional cracks may appear after installation. Lighting will affect the appearance of the countertops surface. Granite is a natural stone that contains natural characteristics throughout the slab, such as:

  • Color, pattern, and particulate variation within the same slab

  • Fissures or tiny hairline crevices which may look like cracks.

  • Pits or air gaps created during rock formation.

  • Inclusions or cluster of mineral deposits of any color during rock formation

  • Water lines

  • Blemishes and dull spots

These are not flaws or defects and will not impair the function and durability of the material. The overall appearance of the slab is polished and mirror like, but your countertops will surely contain some. The sample used to make your color selection is only a representation of the tone and pattern but, because each slab is different, variation in color and pattern should be expected in the slabs used to produce your countertops. It is recommended to take the time to physically view the color and characteristics of the stone that will be transformed into your countertops.

Questions About Quartz?

Quartz surfacing is composed of natural materials, 90‐93% of which are the finest quartz and granite aggregates. This natural stone product has taken the best of what nature has to offer in terms of the durability and the beauty of stone. Through extensive engineering, a manufacturing process was developed utilizing intense heat and pressure to increase the color consistency, stain resistance, and overall strength of this natural stone product. Professionally developed colors are computer‐calibrated to maintain consistency allowing designers and customers to make a close selection from samples, although it is still intended only as a representation of the color. The slab used for your countertops will not be identical to the sample used to make your selection, as there may be some variation in particulate, color, and shading, especially in the designs that look like granite or marble. You may also find concentration of crystal, spot, pooling, small pits or veining not present in the sample. These are not considered defects or flaws and will not interfere with the performance of the product.

Availability?

We will notify you as soon as possible if your project is going to be delayed by material availability. RPG will not provide compensation to you for any delays due to this situation.

Scheduling?

The measure and installation appointments will be scheduled during normal business hours, Monday to Friday. Please allow 3-hour time window for arrival. The duration of the measure will vary depending on the difficulty of your project. The appointment may take from two to five hours or more. The average installation takes about 4 hours, but it may take the entire day. Please allow enough time for your project. Lead Time is approximately 10‐15 working days from Signed Approval to Installation.

Manufacturer Warranty?

Your countertops are covered against manufacturing defects according to each specific brand. Any work required under the terms of the product warranty, will be performed by us in accordance with the manufacturer procedure. We will also administer any necessary claim on your behalf. Some manufacturers provide replacement of material only in which case, RPG will charge for fabrication, installation and any other labor required. Please refer to the specific warranty for exact coverage and exclusions. Chips, fissures, crevices, and cracks are not defects, but natural characteristics of the stones. Sometimes we fill them up in the shop, depending on the size. If caused at transportation and handling, they will be repaired at installation.

Installation Warranty?

Your installation is guaranteed for one year from the date it is completed for the components of the job, which includes initial fit and hard seams. Our installation warranty does not include:

  • Chips, dents, damage by impact

  • Separation of seams or damage caused by house or cabinet settlement or movement, lack of adequate support or uneven cabinets or flooring

  • Cracks

  • Normal Wear and Tear

  • Heat Damage

  • Regular maintenance such as cleaning•

  • Renewal of caulk, silicones, and resins

  • Physical damage or abuse

  • Fallen or shifted sinks by hooking plumbing too soon after installation

  • Replacement of caulk and silicones smeared or not turning clear due to cleaning too soon after installation

Process After Installation?

Connect your sink and garbage disposal at least 12 hours after installation. Do not clean, touch, or use water on any newly silicone or caulked areas for at least 12 hours (or they will remain white and not turn clear). Do not move or bump against any newly installed tops for at least 24 hours. Wait 24‐48 hours to install tile splash.

Final Pricing?

Your initial quote is an estimate of the projected price of your countertop project. RPG quotes include the following: Material, Template, Fabrication, and install ONLY. All other services must be requested and itemized on final quote. The final price will be determined after the field template has been completed and we have final dimensions, square footage and confirmation of selections and services. The final quote price overrides all previous estimates and quotes.