TERMS OF SERVICE

Sink & Faucet

All sinks must be on the job site prior to the date of field measure, unpacked and inspected. Farm and apron sinks should be installed, plumbed, and leveled prior to field measure. All cut out information, digital and paper templates must be available at the time of field measure. Our Template Tech will be unable to finalize the measure if sinks and templates are not on site and a return trip may be required resulting in additional trip charges and delayed installation.

As with sinks, not all faucets may work with your countertops design. Some faucets may be too tall when there is a snack bar or ledge behind, they may have a lever too angled, or have a handle that will not turn properly all the way back because it hits the backsplash. Some faucets may have multiple holes that will not work with your sink, so please check if the faucet will work with your sink prior to purchasing.

Backsplashes

To ensure proper fit, some backsplashes may have to be measured after the countertop is installed. If the job includes full height splash, upper cabinets, hoods, and range microwaves must be installed at the time of measure. If the walls are bowed or uneven, there will be gaps behind the backsplash because the stone will not bend. Sometimes our crew will be able to caulk between the top of the splash and the wall, but there are occasions that this will need to be done by whoever is finishing or painting the wall surface. If there is existing wall tile, it may not be possible to follow the exact line of the tile when installing a new backsplash under the tile. Our installers will not grout the gap between the tile and backsplash. This is to be completed by a tile installer or the customer. Sometimes, the splash may need to be installed slightly over the tile. Our installers will not remove tile to install the backsplash. Electrical outlets must be prepped and ready for countertop measure and should not be moved. Our installation crew will not place the boxes and wiring in the outlets nor will the plates be installed.

Seams

Most stone countertops will have seams and they should be seen as integral part of your project. Our installers will attempt to make the seam as tight as possible, but all seams are visible to the naked eye and can be felt. Seam width will vary from stone to stone. The acceptable industry standard for seams is up to 1/8” wide and 1/32” rise for every 12” of seam. The Template Tech will recommend seam location and will review with you at measure, but we reserve the right to change placement at fabrication, if necessary. During fabrication, great care is taken to lay out the slab to minimize waste, blend the color and pattern, and place the seams in the best location for structural integrity and visual aesthetics. The natural variations of granite make it impossible to guarantee a match or blend in pattern or color from one piece of counter to the next seam location factors include job layout, slab size, crew safety, and job site accessibility. Stone with a defined veining direction may require additional seams to ensure vein direction for all pieces is consistent. Our goal is to please you and fulfill your specific requests at the best of our abilities with the limitations at hand.

Plumbing, Electrical and Cabinet Trim

Other professionals may be considered for your remodeling project: a plumber to shutoff of gas and water and to reconnect your sink and dishwasher, add plumbing pipes, an electrician to connect vents, outlets, stoves; a carpenter to lift or remove upper and appliance garage cabinets, to level cabinets, to install supports and brackets, to add a trim, etc. Our crews are certified stone installers, but they are not certified in other trades and may not have the right tools needed to do quality work. RPG is not responsible and cannot be held liable for the functionality of existing plumbing lines, fixtures, or equipment. Also, it is important to know that if the plumbing reconnect is done too early and it results in a dropped sink, this will cause a void in the installation warranty.

Tear Out

If RPG is removing existing countertops, please have all surfaces clear and all plumbing and electrical disconnected at point of tear-out. Remove all cabinet drawers, utensils, and other items from the base cabinets to prevent dust and debris contamination. This will help to reduce the amount of your final clean-up. Remove all fragile items from the work area. RPG is not responsible for any breakage of items left in the install area. This includes refrigerators or stoves left in place. All precautions will be taken by RPG to protect your property from damage. Installation of countertops is a construction process and residual dust should be expected. RPG takes precautions to keep dust down to a minimum, however, it will not be 100% dust free. The customer may want to drape or cover areas to help contain the dust to the construction area. The job site will be left in broom-clean condition. Please be aware that, even the most experienced installer is not able to guess what is underneath and behind existing countertops, so there is a chance that the cabinets are so out of level after removal that we will not be able to install your countertops until they are fixed. Another thing to consider is that the cabinets may not be as level as desired, so gaps after installation may be expected. Sometimes, a trim done by your carpenter may be an option.

Incidental Damage

Final wall painting or other preparation should not be completed prior to installation, if possible. Care will be exercised during the countertop installation, however, scrapes, punctures, or digs to wall surfaces or cabinetry are possible and sometimes unavoidable in the work area and occur from time to time. These items are considered incidental damage and are the customer’s responsibility to repair. Be assured, our installers will always exercise considerable effort to prevent incidental and minimize incidental damage.

Delays

Delays may occur in order to have additional stone supplied to remake the pieces. Customers planning parties or events in their home should be cautioned to provide several weeks of cushion before hosting an event in their home as delays on major construction projects are common and occur for unforeseen reasons. No compensation or reimbursement will be provided for delays occurring due to a broken top, splash or delays on materials availability.

Remnants

Waste material which results from the fabrication process cannot be provided to or left with the customer, due to sharp and unfinished edges. Only fabricated, permanently installed product will be left in the home. If the homeowner would like to keep usable remnants it is mandatory to inform us in writing prior to installation. It is the homeowner’s responsibility to make arrangements to have remnants picked up. RPG will not deliver remnants at the time of installation. Any remnants not picked up within 30 days of installation will be deemed abandoned and RPG has the right to dispose of them.

Cancellation Fee

In the event of cancellation, a cancellation fee of 20% of the total project cost will be applied This fee is intended to cover any incurred expenses, vendor restocking costs, and potential loss of business due to the cancellation. If we have already templated but not cut any material we will deduct a $500 charge for templating expenses and refund the rest of the amount to you.

Your initial quote is an estimate of the projected price of your countertop project. RPG quotes include the following: Material, Template, Fabrication, and install ONLY. All other services must be requested and itemized on final quote. The final price will be determined after the field template has been completed and we have final dimensions, square footage and confirmation of selections and services. The final quote price overrides all previous estimates and quotes.

Please note: After template completion, all project details will be considered final and CANNOT be changed. An order CANNOT be canceled if material has been cut. 

These Terms & Conditions provide you with the necessary information and items that need to be completed and addressed prior to your scheduled template date, the installation of your new custom countertops and after installation instructions.

By signing this you acknowledge that you have received a copy of the Terms & Conditions and that you will abide by and adhere to the items that require your attention during this process.